Anthem, Inc. Desktop Management Analyst I in Brentwood, Tennessee
SHIFT: Day Job
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company
Responsible for installing, configuring, testing and maintaining systems that automate, measure or manage other standardized processes and tools within Technology and Operations.
Analyzes, installs, configures and troubleshoots associate issues relating to hardware, software, network and communications
Documents all configurations, images and resolutions relating to PC’s, networks, software, and issues
Functions as a technical resource and Subject Matter Expert for the resolution of routine to moderate desktop problems.
May be required to perform other duties as requested, directed or assigned
Consistently follows standard troubleshooting steps to resolve problems. Documents and evaluates incidents and problems on the various desktop systems
Provides support for diverse hardware, software, and equipment issues and problems, and service or maintenance for desktop equipment and systems
Develops solution to a variety of problems of moderate scope and complexity, referring to policies and practices for guidance.
Customer Support for desktop software (Operating System and Applications), desktop hardware (desktops, laptops, and tablets), Personal Digital Assistants (PDAs), and desktop, phones, VPN and network printers
Functions with knowledge of: Microsoft desktop operating systems, basic computer networking, the OSI model, TCP/IP basics, understanding of common computer viruses, basic network and system administration, and the foundation of basic network security.
Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 1 year experience with PC, computer networking or telecommunications experience; or any combination of education and experience, which would provide an equivalent background.
Experience working on software products and troubleshooting software/hardware problems strongly preferred.
Experience with the following strongly preferred: Database management, methods and best practices; software, software configuration and operating systems.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.