Anthem, Inc. Senior Director, Engineering - IT Operations & Infrastructure in Buffalo, New York
SHIFT: Day Job
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.
Senior Director, Engineering – IT Operations & Infrastructure
The Senior Director, Engineering – IT Operations & Infrastructure is responsible for AIM Specialty Health’s service mindset transformation and is passionate about client success. AIM is looking for an accomplished and strategic leader with demonstrated experience defining practices for day-to-day health with superior results and who cares deeply about customer satisfaction. The incumbent will support a broad set of systems and will be responsible for identifying gaps and creating mitigations for them. This role is critical in ensuring end-to-end DR and BCP practices exist and are exercised with cadence to meet all regulatory and business best practices. The role is remote friendly with a majority of the team co-located Chicago.
Primary duties may include, but are not limited to:
Planning, directing, and controlling multiple teams of resources and initiatives to accomplish the objectives and requirements defined by senior technology and product management across multiple teams.
Responsible for the planning and execution of companywide efforts and goals and the ability to manage to budgetary constraints.
Plans and executes annual projects while maintaining profit and loss (P&L) responsibility.
Interfaces with key technology solution vendors; develops strategies and facilitates performance measurement plans to optimize vendor and associate performance and outcomes.
Develops application technology plans, forecasting for an enterprise application, enterprise-wide tool, infrastructure, or a center or domain that is equivalent in scope and complexity.
Manages a domain or suite of applications (or the equivalent capital and/or level of responsibility).
Oversees strategic planning, budget development, and management for a single large or multiple cost centers, contract compliance, and any necessary integration of government regulatory requirements.
Leads the IT operational excellence governance in change management, incident and problem as well as RCAs.
Establishes relationships and maintains regular communication regarding delivery activities with peers, business leaders and other key stakeholders.
Supports transformation initiatives as we move towards public cloud platforms.
Ensures disaster recovery and business continuity plan are implemented, monitored, and updated on a recurring basis.
Ensures delivery and supports system solutions that support the continuous operations.
Identifies and resolves hurdles for assigned areas/groups according to established deadlines.
Establishes and maintains collaborative relationships with key business partners.
Partners with customers in order to understand new product enhancements or features being requested.
Commitment to building out a values-based culture where behaviors and results equally matter.
Thought leader that will help us drive ideation towards the technology vision.
Hires, trains, coaches, counsels, and evaluates performance of direct reports. Our people matter the most!
Expertise in providing mentorship to multiple teams in broad technical areas.
Metrics-guided approach to drive operational efficiencies.
The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against Covid-19. All offers of employment are conditioned on completion of a background check, including COVID-19 vaccination verification. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws.
BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 8+ years of IT management experience in the area of function being managed; or any combination of education and experience, which would provide an equivalent background
Health insurance industry experience strongly preferred
Strong financial acumen and understanding of Total Cost of Ownership for our business
Experience understanding and implementing cybersecurity and data privacy requirements across infrastructure technologies
Proven track record of delivering strong business results and implementing best practices with a focus on compliance and security
Experience with supporting and enabling product and project teams
Practical knowledge of ITIL and ITSM processes and implementation
Collaborates with technical and business teams for on-premise, hybrid and public cloud infrastructure services
Experience architecting and building scalable cloud infrastructure and processes
Strong leadership and team building skills
Excellent interpersonal and communication skills across all functions and levels
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact firstname.lastname@example.org for assistance.