Elevance Health Program & Client Implementation Manager in Dover, Delaware
Program & Client Implementation Manager
Job Family: Digital and Technology
Type: Full time
Date Posted:Jul 12, 2022
Req #: JR1429
- National +50 Miles away from nearest PulsePoint, National +50 Miles away from nearest PulsePoint
*Indianapolis, IN is the preferred location but will also consider Mason, OH, Norfolk, VA and Atlanta, GA.
A proud member of the Elevance Health family of companies, Carelon leverages the power of new technologies and a strong, clinical-first lens, to deliver member-centered, lasting digital solutions.
In this role, the Program and Client Implementation Manager is responsible for oversight of end-to-end product life cycle ensuring the successful execution and delivery of approved work (i.e., product launches, client implementations, program management). In addition to the responsibilities of a program manager which includes collaboration and oversight of all aspects of the related projects end-to-end to meet the defined objectives, the responsibilities also include operationalization of the business plan.
This role also includes Client Implementation Management as a product is not considered to be a success if the client doesn’t feel their needs have been met. Some of those responsibilities include coordination, identification and oversight of; client and contract negotiations, environment setup, client customization & special reporting needs, data governance & policy adherence, communications and related training needs, to name a few.
Primary duties may include, but are not limited to:
Leads and directs high-priority product development requiring high levels of cross functional integration.
Responsible for coordinated management of product and their related projects over their entire life cycle (initiate, plan, execute, control, close).
Collaborates with General Managers, Leadership and Stakeholders, continuously reviewing, updating, and optimizing the product portfolio to ensure compliance with changing organizational strategies, goals and objectives.
Assist and provides coordination and support in the management of risks, financials, dependencies and effective and timely communications.
Supports and ensures identification of key performance indicators/critical success factors are established. Includes the confirmation that the method of measurement to confirm OKR and KPI’s are met is in place.
Ensure client satisfaction through delivery of initiatives in agreed upon scope and schedule
Assists with the development of Statements of Work to effectively establish and manage implementation scope
Identify client opportunities through implementation design to achieve increased sales, improve the customer experience and improve operational performance
Participates and contributes on team meetings providing mentoring, coaching and candid input and feedback.
Effectively communicates status progress, issues, barriers to stakeholders internal and external.
Attends and when needed conducts periodic status meetings.
Identifies and collaborates to ensure all internal and external training needs are met.
Ensures both internal and external entities review and adhere to policies, e.g. security, data governance, etc.
Supports creation of Power Point Decks and other materials needed to ensure Stakeholders and Leadership is kept informed.
Collaborates to identify and support potential clients and related contract negotiations. Ensures the Product Team members are aware of any unique contract requirements.
Coordinates necessary tool training, environment set up, policy reviews are performed with applicable internal and external entities.
Ensures agreed upon Client Customization needs have been documented and integrated into the necessary steps during design, development and implementation activities.
When needed, conducts root cause analysis of processes and issues and makes recommendations for improvements.
Helps to develop policies and job aides as applicable.
Budget Management including contract spend, internal spend, software and hardware needs and accounts payable and receivable when applicable.
- Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 10 years project management experience in broad-based information systems, full life-cycle application development and/or building enterprise applications and/or data warehouse planning and development with 3 years leading and directing project task(s); or any combination of education and experience, which would provide an equivalent background.
Highly Preferred Skills & Experience:
In addition to those minimum requirements listed above, 2+ years of experience with client implementation, account management or sales operations experience strongly preferred.
PMI PMP Project Management Professional strongly preferred.
Experience working with portfolio management applications.
Experience working with project management tools, documentation tools, and reporting tools strongly preferred.
Demonstrated Leadership skills, business analysis and process improvement skills.
MBA, IIBA CBAP (Certified Business Analysis Professional) or Six Sigma Black Belt Certification.
Demonstrable experience of influencing at a senior level and across multiple business area preferred.
Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Be part of an Extraordinary Team
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.
We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.ElevanceHealthinc.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact firstname.lastname@example.org for assistance.
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