Anthem, Inc. Field Support Analyst II in Indianapolis, Indiana
SHIFT: Day Job
Job Title: Desktop Support Analyst II Location: Location within 50 miles of an Anthem office; preferred locations are Indianapolis IN. Position will require reporting to office at least once/week.
Be part of an extraordinary team
We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact? This role is responsible for troubleshooting and repairing computer software installation and hardware problems of moderate complexity.
Primary duties may include, but are not limited to:
Installs a wide variety of computer hardware equipment. Identifies when software licensing needs to be obtained and installs software of moderate complexity.
Recommends standard software that will meet customer needs and assists the Software Deployment team in troubleshooting instances when packages cannot be deployed as part of large scale software deliveries.
Provides remote-hands work for other IT groups or outsourcers.
Troubleshoots and repairs computer software problems of moderate complexity which may involve a removal/reinstall of the application or system registry/file changes to fix the incident using more advanced diagnostic tools.
Participates in single and large scale moves.
Performs Tech Refresh installations and end user acceptance testing.
Participates in other lights-on projects where technical resources are needed.
May attend regularly scheduled project meetings and provide technical and logistical advice to a project team.
- Requires an AA/AS degree in Information Technology, Computer Science or related field of study and a minimum of 3 years experience with PC and operating systems, Dell hardware certification; or any combination of education and experience, which would provide an equivalent background.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws. Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact firstname.lastname@example.org for assistance.