Anthem Inc. Information Technology Jobs

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Anthem, Inc. Infrastructure Service Engineer Sr Advisor - ServiceNow Platform Architect in Mason, Ohio


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

Infrastructure Service Engineer Sr Advisor - ServiceNow Platform Architect

At this time, Anthem will not sponsor a new applicant for employment authorization for this position.

The ServiceNow Platform Architect is a key member of the ServiceNow team and is responsible for the overall design of the application. The platform architect is a technical leader who documents the overall platform design, helps to analyze new requirements, and maps business requirements to systems/technical requirements. The Platform Architect ensures the ServiceNow platform alignment with business strategy and possesses knowledge of the ServiceNow applications and how they're used across the enterprise.

Primary duties may include, but are not limited to:

  • Designs and engineers comprehensive technical solutions based on business requirements and defined technology standards; works with architecture to update technology direction and strategy.

  • Provides consultative technical leadership to the platform team, project teams, and vendor partners.

  • Consults with application leaders to verify applications/technology conform to architecture standards.

  • Research relevant trends and activities in healthcare, business, competitive software, and regulatory environments; recommends strategy adjustments.

  • Serves as technical merger and acquisition lead as needed.

  • Creates and maintains a detailed view of the existing architecture.

  • Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.

  • Resolves technical escalations, including responding to defects

  • Assists in migrating configuration across instances. Validates the application functionality built by developer(s) and the system administrator prior to promoting configuration into production

  • Determines which integration method(s) will be used, integration directionality, and attributes.

  • Confirms the technical design and integration requirements with various systems to support processes that require data exchange.

  • Ensures the instance is secure and hardened as needed (Access controls, Edge Encryption, etc.).

  • Provides second level engineering design functions. Develops complex solutions from business requirements and architectural specifications.

    Preferred Locations: Atlanta. Alternatives: Cincinnati, Indianapolis.

    Preferred Technical Skills:

  • 5+ years of relevant experience in designing or developing ServiceNow solutions across multiple products: ITSM, ITOM, ITBM, SAM, GRC/IRM, SecOps, CSM, HRSD, Portal etc.

  • Hands-on ServiceNow implementation experience in at least two product lines.

  • Attained at least two higher level / advanced ServiceNow product certifications

  • Ability to influence and consult (providing options with pros, consand risks) around all key technical decisions

  • General understand of Window Server operating system. Ability to start, stop, restart and troubleshoot windows services.

  • Ability to locate and read server system logs.

  • Understanding of system resource utilization, troubleshooting and resolution of system processes, tasks, and threads.

  • Familiarity with network connectivity, protocols, ports.

  • Identify and modify related server configuration parameters

  • Run system commands to determine connectivity or modify configuration parameters.

  • Manage server settings, read and configure system registry.

  • Knowledge and understanding of ServiceNow MID Servers – installation, configuration, troubleshooting, logging.

  • Knowledge of ServiceNow Discovery or other infrastructure discovery tools, protocols, etc.

  • Familiarity with WMI, WMI queries and with PowerShell and scripting.


Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 8 years experience in information systems, computer networking, telecommunications, systems development and management; significant experience with multiple technical and business disciplines required; or any combination of education and experience, which would provide an equivalent background. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

REQNUMBER: PS52727-Mason-Mason