Anthem, Inc. Director, Engineering - IT Client Support in Norfolk, Virginia
Covid-19 Vaccination Guidance:
UPDATED 12/9/21: The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Elevance Health approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.
Director, Engineering - IT Client Support
Location: VA, Norfolk
Job Family: IFT > Engineering/Dev
Type: Full time
Date Posted:Jun 20, 2022
Req #: PS71416
Description - External
Build the Possibilities. Make an extraordinary impact.
The Director, Engineering - IT Client Support is responsible for strategic oversight and delivery of State required application and system solutions for client groups, business unit or corporate departments and utilizing various customer technology platforms. The role of the Director, Engineering - IT Client Support is to lead the account management team and build relationships with existing clients (Health Plans and State Medicaid Markets). They work closely with clients to identify their needs. They also develop strategies to ensure that the team is providing quality services.
How you will make an impact:
Planning, directing, and controlling several teams of resources and initiatives to accomplish the objectives and requirements defined by senior technology and product management across multiple teams.
Develops team of Account Managers and oversees key accounts.
Uses outstanding communication skills to present to and influence key stakeholders in our company.
Gains a deep understanding of the client’s needs and what they expect from our company.
Serve as the lead point of contact for all clients while building and nurturing trusted, long-lasting relationships.
Interfaces with key Information Technology (IT) solution vendors; develops strategies and facilitates performance measurement plans to optimize vendor performance and outcomes.
Develops Technology Plan and Forecast for an enterprise application, enterprise-wide tool, infrastructure, or a center or domain that is equivalent in scope and complexity, and/or manages day to day operations for a major portion of a functional area or department.
Scope project as needed based on business product expectations and available resources.
May manages multiple systems or products of varying capital and/or level of responsibility and complexity.
Leads the budget development process.
Ensures disaster recovery and business continuity plan are implemented, monitored, and updated on a recurring basis.
Identifies and resolves hurdles for assigned area/group and delivers according to established deadlines.
Directs multiple work functions/applications or major projects/programs with broad scope and strategic business impact.
Establishes business objectives and integrates operational plans.
Engages with customers in order to understand new product as well as enhancements to existing products.
Works with IT Leadership and business to identify new product.
Negotiates the resolution of intra-organizational issues in the balanced best interests of the business.
Establishes and maintains collaborative relationships with key business partners.
Hires, trains, coaches, counsels, and evaluates performance of direct reports.
- Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 7 years of IT management experience; or any combination of education and experience, which would provide an equivalent background. If this job is assigned to any Government Business Division entity, the applicant and incumbent fall under a `sensitive position' work designation and may be subject to additional requirements beyond those associates outside Government Business Divisions. Requirements include but are not limited to more stringent and frequent background checks and/or government clearances, segregation of duties principles, role specific training, monitoring of daily job functions, and sensitive data handling instructions. Associates in these jobs must follow the specific policies, procedures, guidelines, etc. as stated by the Government Business Division in which they are employed. Please Note: If this is not a straight backfill, please consult with your HR Business Partner prior to posting/using this job.
Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Be part of an Extraordinary Team
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.
We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.ElevanceHealthinc.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may firstname.lastname@example.org assistance.
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