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Anthem, Inc. IT Business Systems Analyst Sr in Richmond, Virginia


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

Title: IT Business Systems Analyst Sr

Location: Indianapolis, IN | Richmond, VA | Baltimore, MD

Essential duties to include, but are not limited to:

  • Perform day to day BMC Remedy Administration tasks as assigned

  • Participates in definition and documentation of the requirements including the functional and non-functional requirements

  • Tests and/or fixes defects identified during unit testing and re-execute unit tests to verify the expected behavior.

  • First line of support for customer issues; Troubleshoot & resolve Remedy production, test, development environment or application issues

  • Supports testing and validation of system changes;

  • Candidate will provide training, demonstrations, and other "engagement" support to leadership and end users as needed; Educate end users on features, functionality and capabilities;

  • Effectively communicate with both technical and non-technical audiences at all levels within technical and business organizations; on-call responsibilities.


This position supports Anthem’s federal contracting business, which is subject to the Covid-19 vaccination requirements set forth in Executive Order 14042 and its implementing guidance. Individuals performing work in this position must be able to prove they are fully vaccinated by providing required documentation. If you have a medical or sincerely held religious reason for not being vaccinated, consistent with applicable law, Anthem will consider requests for reasonable accommodation on this basis. Should you have any questions regarding the requirement after applying, email .

Minimum Required Qualifications:

  • Requires an AA/AS degree in Information Technology, Computer Science or related field of study and a minimum of 4 years experience with documenting requirements and/or building test cases for a variety of technologies; or any combination of education and experience, which would provide an equivalent background.

    Preferred Skills:

  • Good analytical and problem-solving skills required

  • Good familiarity with ITIL terms and methodologies

  • Excellent Communication skills to communicate with application developers, customers, support personnel and management

  • 3+ years working experience supporting BMC Remedy ITSM (Incident, Change, SRM, CMDB, Asset), including v. 8.x; strong understanding of ITSM best practices, platform strengths and limitations

  • must have experience with upgrades in the capacity of a systems/business analyst; 3 + years of testing experience, including writing test scripts/cases

  • Prefer candidate to have experience with ITSM v. 9x; Agile methodologies, working experience with Problem Management, Knowledge Management, Service Level Agreement, Service Catalog, integrations with other systems.

  • A plus if the candidate has experience supporting ServiceNow in the same capacity.

    We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

    REQNUMBER: PS62329-2088