Anthem, Inc. Infrastructure Svcs Analyst II in San Jose, California
SHIFT: Day Job
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.
• Solves problems, performs analysis, researches, and tests functions for systems and networks. Implements, monitors, and operates systems and networks.
• Recommends and performs system and Voice Network upgrades. Primary duties may include, but are not limited to: Provides second level trouble support; solves randomly occurring telecommunication problems.
• Performs implementation tasks for systems and Voice networks; executes testing. • Performs system and Voice network upgrade tasks utilizing change control. • Designs and configures vendor services orders for repetitive services and oversees implementation. • Compiles data in support of telecom equipment and user relocations or system migrations. • Performs simple configuration changes to meet business requirements under supervision. • Responds to Level 3 and 4 change and problem requests; participates in level 1 or 2 incident recoveries with minimal supervision. • Remains up-to-date on information regarding relevant platform technologies. • Forecasts and budgets for production support growth and/or enhancements.
Requires an AA/AS degree in Information Technology, Computer Science or related field of study
Minimum of 1 years experience in a support and operations and/or a design role of any of the following areas: servers, networks, telecommunications, storage, mainframe, operating systems, middleware, hardware/software support or other infrastructure services role; or any combination of education and experience, which would provide an equivalent background.
Knowledge of Microsoft Teams Voice, and NEC and/or AVAYA, PBX programming is a plus
Requires experience with PC and specific technical knowledge of assigned systems, hardware, software and tools.
If this job is assigned to any Government Business Division entity, the applicant and incumbent fall under a `sensitive position' work designation and may be subject to additional requirements beyond those associates outside Government Business Divisions. Requirements include but are not limited to more stringent and frequent background checks and/or government clearances, segregation of duties principles, role specific training, monitoring of daily job functions, and sensitive data handling instructions. Associates in these jobs must follow the specific policies, procedures, guidelines, etc. as stated by the Government Business Division in which they are employed. Please Note: Associates in this job working from a California location are eligible for overtime pay based on California employment law.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.