Anthem, Inc. Senior IVR Developer in Watertown, Massachusetts
SHIFT: Day Job
Job Title: Senior Engineer
Be part of an extraordinary team.
We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?
Responsible for delivery of end to end application, system development and maintenance on complex multi technology platforms within assigned client group, business unit or corporate department and utilizing various customer technology platforms.
Primary duties may include, but are not limited to:
Maintains active relationships with customers to determine business requirements and leads requirements gathering meetings.
Owns the change request process and may coordinate with other teams as necessary.
Provides technical advice and weighs in on technical decisions that impact cross functional teams.
Researches and may propose new technologies.
Develops and owns list of final enhancements. Develops and defines application scope and objectives and prepares technical and/or functional specifications from with programs will be written.
Performs technical design reviews and code reviews. May own technical testing to ensures unit test is completed and meets the test plan requirements, system testing is completed and system is implemented according to plan. Assesses current status and supports data information planning. Coordinates on-call support and ensures effective monitoring of system.
Maintains technical development environment.
Mentors others and may lead multiple or small to medium sized projects.
Will begin to set direction at the project/service level and influences decision-making.
Provides technical guidance, and mentoring.
Understands the tradeoffs between technical, analytical and product needs of the technical solutions.
Identifies and propose strategies around technical problems affecting team, communicates standards and gets buy-in on solutions.
Facilitates group sessions to elicit complex information on requirements clarification, design sessions, code reviews and troubleshooting issues.
Supports vendor evaluation.
Requires an BA/BS degree in Information Technology, Computer Science or related field of study
Minimum of 5 years related experience; multi dimensional platform experience; expert level experience with business and technical applications;
Or any combination of education and experience, which would provide an equivalent background.
Multi database and/or multi language strongly preferred.
Experience mentoring others, leading multiple small projects and providing troubleshooting support is preferred.
Expert level knowledge on these Genesys/IVR Components:
Universal Routing Server
Configuration, Load Distribution, Message, and Stat Servers
ORS, CTI, Endpoint, Routing SIP servers
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws. Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact email@example.com for assistance.